Zero financing administrator answers the device and each voicemail is actually complete

Zero financing administrator answers the device and each voicemail is actually complete

Bad customer care… Can not reach mortgage administrator. Come refinance processes. Turned in most of the paperwork, missed 5 closings. Still wishing! Losing profits. Complicated customer support. Crappy contract! Just how did it started to cuatro.5 billion when you look at the sales? Ask your Claims Lawyer Workplace.

They keep mobile us to the newest financing processors

Awful customer service. I have already been speaing frankly about a great re-finance given that zero closer to closing than just I was inside June. Customer service try a tale. They simply import me to each person, and i am bounced up to such as a basketball. installment loans Augusta GA Very upset and you may furious and you can are moving my personal financial as soon as possible. Don’t recommend The fresh new Rez at all.

My personal loan was that have Ditech plus it are sold to help you Brand new Rez

Avoid using NEWREZ….greatest mistake I have produced. Already been trying refi. Since the May these days it is October still wishing. I have sent a similar paperwork during the several times. Cannot arrived at somebody by the mobile. My financing was accepted 2 months back however prepared. This company is bull crap go somewhere else.

The brand new Rez ‘s the poor mortgage company!! New Rez titled and you may open to refi my personal loan on good all the way down rate of interest. The loan Manager Ryan told me it will be effortless “not a problem”. The guy and additionally said its not necessary for the next appraisal while the loan was only one year dated and then we were not delivering one additional money away! HA… 5 months afterwards he is requesting docs they have. The mortgage Processor chip never understand the docs We upload on their secure web site. Brand new surely bad lender I’ve ever worked with! Help save the rage and acquire another lender!!

NewRez/Shellpoint acquired our home loan out of Ditech. Basic fee to help you NewRez was in , and this we set up through the NewRez site to possess automatic payments with the firstly every month. The went better until . It never ever grabbed the new fee which was supposed to be removed from our savings account! I did not see until we had a call toward away from particular uncommon count claiming they were NewRez, failed to speak to him or her once we failed to admit the quantity. Tested our membership online through their site and you will low and you can behold the Oct fee had not come automatically acquired! Got into the mobile phone with NewRez customer care instantly to locate away that was happening and you will was advised it actually was certain brand of “glitch”. Mind you, repayments having been moving to own fee really well due to the fact ! There can be an abundance of cash in new bank account for this! I talked with one or two some other persons for the , to your second people bringing the payment over the phone that have brand new statement from their there might be no late charges, no payment and it also would-be ACH. These days it is as well as on its webpage it is indicating me personally that it’s an enthusiastic unapplied fee! What the heck, here is the Oct 1 payment and may was applied as a result Quickly to your . Therefore we get on the phone once more with them today and you will query what’s going on? Try advised one she would instantaneously demand it is applied to the fresh new October commission and you may “you’re not later” I called our very own bank right after conversing with NewRez to your and the financial institution said “zero decide to try from the payment ended up being questioned because of the NewRez/Shellpoint, it (the lending company) aren’t finishing one commission and then we provides a good amount of money to pay for 4 many years of repayments”! We have less than 12 months left on this first home loan and are certainly offered visiting the condition attorneys general’s work environment, the higher company agency, choosing a legal professional and purchasing that it off now. Our very own on the internet membership having NewRez reveals the next commission to be auto-reduced is set getting Nov 1, however, if we attempt to go through the scheduled automatic costs, it informs us we can’t due to the fact membership try “past-due”. This is so completely wrong towards of a lot profile! We have Never been late for the 31 decades with your mortgage percentage and in addition we keeps the best credit score more than 850! Are they now planning screw our credit score? Abstain from Them!